Support

Contact support

Write to info@vetexis.com from the email address of your Vetexis account. Tell us the name of your concierge company and what you were doing, and add a screenshot if you can.

We aim to reply within one business day, Monday to Friday.

Signing in

Forgot your password? Click “Forgot password” on the sign-in page at app.vetexis.com: you will receive a 6-digit code by email, then choose a new password.

No code received? Check your spam folder, then ask for a new code. Each code is valid for 10 minutes.

WhatsApp

Your WhatsApp Business number is connected through Meta in Settings, WhatsApp. The connection status is shown at the bottom of the sidebar. If the assistant stops replying, check it there and reconnect if needed.

Subscription and invoices

Your plan, invoices and payment method are in Settings, Subscription. Pay by bank transfer using the reference shown on the invoice, or by card.

You can cancel at any time from the same page: cancellation takes effect at the end of the paid period.

Payments from your clients

Payment links and deposits go through your own Stripe account, connected in Settings, Client payments. For a question about a payment made by one of your clients, send us its date and amount.

Your data

To export or delete your data, or to exercise a privacy right, write to info@vetexis.com. Our Privacy policy explains what we collect and why.