What we learn from listening to thousands of calls to Belgian real-estate agencies.
Guide · 6 min read ·
What does a missed call really cost a real-estate agency?
A missed call is not a lost call: it is a prospect dialling the next number on Immoweb. For an agency, the real cost is measured in mandates, not minutes.
Where the calls go
According to industry studies, around 62% of calls to an SME arrive outside office hours or while a colleague is busy. For a real-estate agency it is even truer: buyers call in the evening after work, on Saturday between two viewings, or from the car after spotting a sign.
The maths
An average agency receives 15 to 40 calls a day.
Roughly one call in five concerns a specific property and leads to a viewing request.
A prospect called back within 5 minutes is 21 times more likely to be qualified than one called back after 30 minutes.
The average commission on a residential sale in Belgium exceeds €9,000 excl. VAT.
If an agency misses just five viewing calls a week and recovers only half of them, it hands several mandates a year to competitors. The cost of automated phone reception is marginal by comparison.
What Vetexis does
Vetexis answers on the second ring, 24/7, identifies the property concerned, qualifies the request against your criteria and books the viewing in the right colleague's calendar. The summary reaches the CRM before the caller has hung up.
Regulation · 4 min read ·
AI Act and GDPR: what a voice agent must tell your callers
An AI phone agent is legal in Belgium and Europe, provided two frameworks are respected: the European AI Regulation (AI Act) and the GDPR.
Transparency: saying it is an AI
The AI Act requires that anyone interacting with an AI system be informed of it, unless it is obvious. Vetexis therefore introduces itself as the agency's virtual assistant from the first second. Contrary to popular belief, this does not scare callers away: what matters to them is an immediate answer and a booked viewing.
Data: where the recordings go
The GDPR requires a legal basis, clear information and a data processing agreement between the agency (controller) and the provider (processor). At Vetexis, data is hosted and processed in the European Union, encrypted, and kept 30 days by default. A DPA is provided to every client.
Checklist for your agency
Mention the virtual assistant in your privacy policy.
Sign the data processing agreement (DPA) with your provider.
Define a retention period for recordings.
Provide for transfer to a human.
Product · 3 min read ·
Answering in Dutch without hiring: how Vetexis detects the language
In Belgium, an agency in Brussels or Brabant receives calls in both languages every week. Hiring a bilingual colleague available on Saturday evening is not realistic. A voice agent is.
Detection from the first words
Vetexis analyses the caller's language on their first sentence and continues the conversation with a native voice in French or Dutch. If the caller switches language mid-call, the agent follows.
One script, two languages
Your qualification rules, time slots and properties are configured once. Vetexis applies them in both languages, with the correct real-estate vocabulary: “bezichtiging”, “compromis”, “EPC”, “syndic”.
English is available as an option for agencies working with expats.
